Terms and Conditions

The terms of use set forth herein govern your use of Valeant's Web site. By using this site, you agree to be bound by these terms and conditions. If you do not agree to all these terms and conditions, do not use this Web site. Valeant may modify this Web site and the terms and conditions of use at any time. These modifications will be posted on this Web site as they occur. By your continued use after any such change is posted, you accept such modification.

The content is provided as a general information source. Valeant is not providing medical or similar professional services or advice through this Web site, and the information set forth herein is not intended to replace medical advice provided by your physician.

ALL CONTENT ON THIS WEBSITE IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. YOUR USE OF THIS WEB SITE AND THE CONTENT HEREOF IS AT YOUR OWN RISK. Valeant DISCLAIMS ALL LIABILITY, WHETHER BASED IN TORT OR CONTRACT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE ACCESS TO OR USE OF THIS WEB SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY O FSUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE ON ANY CONTENT, MISTAKES OR OMISSIONS OR DELAYS IN TRANSMISSION OF INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN SERVICE, OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURES, DESTRUCTION OF, THEFT, OR UNAUTHORIZED ACCESS TO THIS WEB SITE.

COPYRIGHT AND TRADEMARK

The entire contents of this Web site are subject to copyright protection of the United States and other jurisdictions. Copyright© Valeant 2010. All rights reserved. The contents of this Web site may not be copied other than a single copy for non-commercial personal use with all copyright or other proprietary notices retained. It may not be recopied, reproduced or otherwise redistributed. Except as expressly provided herein, you may not otherwise copy, display, download, distribute, modify, reproduce, republish or retransmit any information, text, documents or materials contained in this Web site or any portion thereof in any electronic medium or hard copy, or create any derivative work based on such images, text or documents, without the express written consent of Valeant. Nothing contained herein shall be construed (under any theory) to confer any license or right under any patent or trademark of Valeant or any third party. Unless otherwise expressly set forth in the Web site, all product names whether or not appearing with the trademark symbol are trademarks of Valeant, its affiliates, related companies, or licensors. The use of these trademarks or any other materials, except as permitted herein is expressly prohibited.

JURISDICTION

This site is the corporate site of Valeant, which is located in the United States of America, and contains product specific information that may or may not be available in any particular country or region of the world, may be available under different trademarks in different countries, and may be cleared or approved by a government regulatory body for sale or use in different indications or with different restrictions in different countries or regions. The product information on this site is intended for use by United States residents only. This site links to Valeant's operating divisions which may be located outside of the United States. Those sites may have information that is not appropriate for the United States. In no event shall the information on those sites be construed as a promotion or solicitation for any product for the use of any product that is not authorized under the laws and regulations of the country where you are located.

GOVERNING LAW

The use of this site is governed by the internal laws of the State of California, and any dispute stemming there from shall be brought in the state and federal courts sitting in the County of Orange, California.

NON-CONFIDENTIAL INFORMATION

Except as expressly set forth in our Privacy Policy, any communication or material you send to us by any means including through this Web site, email or otherwise, is and will be non-confidential. We shall be free to use all ideas, suggestions, inventions, know-how and techniques contained in such communication for any purpose, including invention, development, manufacturing, and marketing products.

How do I return an item?

Returns/Exchange Policy

For products purchased on Insta-Glucose.com, returns will be accepted within 30 days of purchase as long as the product's original packaging remains sealed and intact. Returns of opened products will be accepted in their original packaging. Products purchased elsewhere should be returned to the original place of purchase.

All questions and Return Reason Codes

1. Incorrect quantity received
2. Incorrect merchandise received
3. Damaged in shipping
4. Duplicate order
5. Defective product - please provide a description
6. Ordered incorrect item

regarding product returns should be directed to Insta-Glucose Customer Support at 1-800-556-1937 between 8am PT and 5pm PT.

If your return is due to receiving damaged merchandise, we regret any inconvenience. In such case, please contact Insta-Glucose Customer Support within 10 days of purchase to obtain a Return Authorization. We will issue a prepaid return label and replace the merchandise upon receipt of return.

Returns of product kits unopened containing more than one item must contain all products to be eligible for return. No credit will be given for opened or incomplete kits. Merchandise returned COD will not be accepted.

In order to ensure proper credit, please return the product with postage prepaid along with (1) the original packing slip and (2) the reason for the return to:

KENCO LOGISTICS

Insta-Glucose Returns

350 Corporate Place

Chattanooga, TN 37419

If the original packing slip is not available, please return the product along with the following information: order number, customer name, shipping address, a description of the product, quantity, expiration date (if applicable), lot number, and reason for return.

Credits or exchanges will be issued within 30 days upon receipt of returned merchandise. Please allow one to two billing cycles for your credit to appear on your statement. CREDIT WILL NOT BE ISSUED FOR SHIPPING AND HANDLING CHARGES.

Valeant Pharmaceuticals North America reserves the right, prior to issuing credit, to inspect the original purchase documents as proof that the products requested for return were purchased directly from Valeant and Insta-Glucose.com. Determination shall be made by Valeant at its sole discretion. Products unacceptable for credit will not be returned to the customer, and will be destroyed. Credit will not be issued for that merchandise.

Global Headquarters
Valeant Pharmaceuticals North America
One Enterprise
Aliso Viejo, CA 92656
United States of America
1.800.548.5100
1.949.461.6000
1.949.461.6626 (Fax)

US Customer Service
For product-related inquiries or to request product information, please call:
Valeant US Pharmaceuticals Customer Service
1.800.556.1937
1.848.461.6626 (Fax)
e-mail: pharmcs@valeant.com <mailto:pharmcs@valeant.com>

Business Hours
Monday through Friday
5:00 a.m. – 5:00 p.m. PST